Through state of the art technology, we guarantee that our Dedicated Servers will be available 99.99% of the time*. All servers will be available to customers for their use 24 hours a day, 7 days a week except during scheduled maintenance.

KnightWeb's 24x7 Network Operations Monitoring System allows us to monitor all aspects of your server and our end-to-end network infrastructure to deliver optimal performance for things such as processor/memory utilization, memory management and bandwidth utilization.

KnightWeb also offers 24 hour/7 days a week emergency technical help desk support as well as 8:00 to 5:00 M-F enhanced support.

All KnightWeb Dedicated Servers come with a Service Level Agreement. Your SLA determines credits to your account in the event that KnightWeb does not meet specific availability/uptime commitments. Credits are specified for network availability and hardware availability*.

(*see our contract and Service Level Agreement for details)